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All sales are final unless the event is cancelled or rescheduled, or the
venue is closed due to unforeseen circumstances. You will automatically be
issued a refund minus the service charge and notified when this occurs if you provided us with a
valid e-mail address when you purchased your tickets. If your email address
has changed, please go to Contact Us and request a refund.
Before purchasing tickets, please carefully
review your event and seat selection. Policies set forth by the
venues, promoters, agents and
artists prohibit InstantSeats.com from issuing exchanges or
refunds after a
ticket has been purchased, lost, stolen, damaged or destroyed.
No refunds are
given due to technical problems printing our ticket, failure to
print our
ticket, or problems with your computer or printer. It is the sole
responsibility of the purchaser to follow the instructions
emailed to them at
time of purchase if their attempt to print tickets resulted in
failure for any
reason. If the purchaser is unable to retrieve email, tickets
can be printed
anytime by going to the Print Your Tickets link from the home
page of our
website.
*Please note: We have a no refund, no
cancellation policy when
buying a ticket from us. Refunds are not given by InstantSeats
for any reason
including but not limited to customer dissatisfaction with the
venue, the
performance, the event or any circumstance involving the
customer's experience
with the event or location. Any problems not directly connected
to the purchase
of tickets through InstantSeats should be taken up directly with
the venue.
Please check with the individual policies of the venue before
making your
purchase.
In special circumstances, InstantSeats may honor a refund request by a
customer but only with the express permission of the venue, promoter or
event manager. Please go to Contact Us and request a refund if you feel your
special circumstance warrants a refund. Under no circumstance will
InstantSeats refund the processing fee or service charge portion of the
order.
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InstantSeats Will-Call Policy |
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When purchasing reserved tickets from venues
that do not offer our "print-your-own" bar coded InstantSeats ticket option,
they must be picked up at the venue's box office unless otherwise noted. Please
call the box office to check the hours they are open. To pick up a ticket
order, you must present the original credit card used to make this purchase and
a photo ID. If you are unable to pick up your order because you do not have the
original credit card in your possession at the time and place of pickup, we can
not process a refund for this purchase. When buying a ticket on this website,
your name and purchase information will be released to the venue holding the
event to help facilitate order pickup at the venue.
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