Refunds


All sales are final, If an event is cancelled or cannot be rescheduled, or the venue is closed due to unforeseen circumstances, you will automatically be issued a refund for the full ticket price minus the service charge and ticket processing fee. You will be notified when this occurs if you provided us with a valid e-mail address when you purchased your tickets. If your email address has changed, please go to Contact Us and request a refund. Under no circumstance will InstantSeats refund the processing fee or service charge portion of the order.

Before purchasing tickets, please carefully review the event, date, and seat selection. Policies set forth by the venues, promoters, agents and artists prohibit InstantSeats.com from issuing exchanges or refunds after a ticket has been purchased, lost, stolen, damaged or destroyed. No refunds are given due to technical problems printing our ticket, failure to print our ticket, or problems with your computer or printer. It is the sole responsibility of the purchaser to follow the instructions emailed to them at time of purchase if their attempt to print tickets resulted in failure for any reason. If the purchaser is unable to retrieve email, tickets can be printed anytime by going to the Print Your Tickets link from the home page of our website.

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with InstantSeats Customer Service whether or not your order has been placed. Only you may be aware of any problems that may occurred during the purchase process. InstantSeats will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

*Please note: We have a no refund, no cancellation policy when buying a ticket from us. Refunds are not given by InstantSeats for any reason including but not limited to a customer's satisfaction or lack of with the venue, the performance, the event or any circumstance involving the customer's experience with the event, event organizers or location. Any problems not directly connected to the purchase of tickets through InstantSeats should be taken up directly with the venue. Please check with the individual policies of the venue before making your purchase.

InstantSeats Will-Call Policy


When purchasing reserved tickets from venues that do not offer our "print-your-own" bar coded InstantSeats ticket option, they must be picked up at the venue's box office unless otherwise noted. Please call the box office to check the hours they are open. To pick up a ticket order, you must present the original credit card used to make the purchase and a government issued photo ID. If you are unable to pick up your order because you do not have the original credit card in your possession at the time and place of pickup, we can not process a refund for this purchase. When buying a ticket on this website, your name and purchase information will be released to the venue holding the event to help facilitate order pickup at the venue.

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InstantSeats Offices are located in Washington, DC and Florida.

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