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 My tickets didn't print. How can I go back and print
them?
To print your tickets, click here. You will need any two of the
following:
- Your confirmation number
- e-mail address
- or the credit card number used to place the order
What do I need to print my own InstantSeats
tickets?
You need a printer connected to your computer. Any ink-jet or
laser printer (color or black & white) with a resolution of 300 dpi or more
is capable of printing out InstantSeats tickets. Use 8.5 x 11 high-quality
white paper for best results. You will also need Adobe Acrobat Reader 4.5 or
higher. If you do not have it, our system will detect it and give you an HTML
ticket instead. Either version works at all of our venues.
I bought 4 tickets and when I opened the file only one ticket appeared?
That's correct. One ticket will show on your screen however there are 3 others in the
file that will appear if you scroll down the page. In addition, Adobe Acrobat Reader has a page count
display at the top and it will show you that you are viewing one ticket out of 4 (1/4).
When you click the print button all 4 tickets will print. Make sure you choose the option Print All.
Some venues check your tickets against a ticket buyer's list and others venues will scan your tickets.
When you arrive please have your tickets ready to present. Please do not fold your tickets over the bar-coded areas.
After entering my credit card information, I keep
getting an error when trying to buy. What can I do?
More than likely the
address you entered did not match the address on file with your bank's/card
issuer's authorization system. If you recently moved, try your old address or
call your bank to see which address they have on file. Please note:
every time you go through the buy process, your bank temporarily places a hold
on the funds. The holds typically get removed from your account in about a
week. The time the funds are placed on hold is solely determined by your bank
or card issuer and not InstantSeats. You are not being charged by InstantSeats
since no order was actually placed. It is best practice to verify your address
with your card issuer before making another attempt to purchase tickets or try
a different credit card.
I only see one ticket for sale. Do I have to go back
again to buy the second?
InstantSeats allows you to buy up to 10 tickets
at one time. If one ticket only is available, that means there is only one
ticket left. In many cases the venue may still have a small inventory of
tickets available. Please call the venue directly to inquire about any
remaining tickets
Can I buy tickets for someone else?
Yes you can.
After buying, you can forward the ticket by email to the person you want to
attend and that person can then print the ticket and use it.
I joined the mailing list. Does this make me a Returning
Customer?
No it does not. You will get our monthly e-newsletter but if
you never actually bought a ticket from us, you are not in our database of
customers. Next time you buy a ticket from InstantSeats, make sure you buy as a
New User and make up a password. This makes ticket buying a breeze on returning
visits since you will not have to input your personal information again. Only
your credit card information will have to be re-entered. InstantSeats does not
store credit card numbers for your protection.
I'm not getting your monthly newsletter. How can I start
receiving it?
Please join again at this link:
Join
Our E-list. It is possible that you had entered an incorrect email address
or your email address has changed since you joined.
Can I change the date or time of the show I bought
tickets for?
If you mistakenly chose the wrong date or time for an event
and want to change your ticket, please send a requested by going to
Contact
Us. InstantSeats will honor your request if there is availability and if the
venue will permit it. Your request will be considered within 24 hours and you
will be notified by email.
Can I get a refund?
Please read our refund policy
at:
Refunds
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