FAQs



I can’t buy tickets. Is there something wrong with your website? I see no Buy buttons…

The InstantSeats website only works with recent and secure browsers. If you are using an old version of Internet Explorer 6,7, or 8, you will not be able to buy tickets. These browsers are not secure and do not work with the latest web standards and technologies. If you still have IE 6,7 or 8 we strongly advise you to update immediately. Please use this link. InstantSeats works great in IE 10 and 11, Chrome, Firefox and Safari. We also support mobile browsers. If you laptop or desktop don’t work, try buying tickets on your phone.

My tickets didn't print. How can I go back and print them?

To print your tickets, click here. You will need any two of the following:
- Your confirmation number
- E-mail address
- or the last 4 digits of credit card number used to place the order

Do I need a special printer or software to print tickets?

You need a printer connected to your network or computer. Any ink-jet or laser printer (color or black & white) with a resolution of 300 dpi or more is capable of printing out InstantSeats tickets. Use 8.5 x 11 white paper for best results. You will also need the free Adobe Acrobat Reader.

What if I don't have a printer?

Most of our venues will let you show your tickets on your smart phone or scan them from your smart phone. After buying a ticket, choose the mobile phone delivery option or email the tickets to your phone. If you don't have a printer or a smart phone, please write down your confirmation number and present that to the venue. Venues have access to all ticket buyers for a given event.

I bought 4 tickets and when I opened the file only one ticket appeared. Where are the other tickets?

The first ticket will show on your screen however there are 3 others in the file that will appear if you scroll down the page. In addition, Adobe Acrobat Reader has a page count display at the top and it will show you that you are viewing one ticket out of 4 (1/4). When you click the print button all 4 tickets will print. Make sure you choose the option Print All. Some venues check your tickets against a ticket buyer's list and others venues will scan your tickets. When you arrive please have your tickets ready to present. Please do not fold your tickets over the bar-coded areas.

After entering my credit card information, I keep getting an error when trying to buy. What can I do?

More than likely the address you entered did not match the address on file with your bank's/card issuer's authorization system. If you recently moved, try your old address or call your bank to see which address they have on file. Please note: every time you go through the buy process, your bank temporarily places a hold on the funds. The holds typically get removed from your account in about a week. The length of time the funds are placed on hold is solely determined by your bank or card issuer and not by InstantSeats. You are not being charged by InstantSeats since no order was actually placed. It is best practice to verify your address with your card issuer before making another attempt to purchase tickets or try a different credit card.

I only see one ticket for sale. Do I have to buy one ticket at a time?

InstantSeats allows you to buy up to 12 tickets at one time. If one ticket only is available, that means there is only one ticket left. In many cases the venue may still have a small inventory of tickets available. Please call the venue directly to inquire about any remaining tickets

Can I buy tickets for someone else?

Yes you can. After buying, you can forward the ticket by email to the person you want to attend and that person can then print the ticket and use it.

I joined the mailing list. Does this make me a Returning Customer?

It doesn't. You will get our weekly e-newsletter but if you never actually bought a ticket from us, you are not in our database of customers. Next time you buy a ticket from InstantSeats, make sure you buy as a new customer and make up a password. This makes ticket buying a breeze on returning visits since you will not have to input your personal information again. Only your credit card information will have to be re-entered. InstantSeats does not store credit card numbers for security and your protection.

I'm not receiving your weekly newsletter. How can I start receiving it?

Please join again at this link: Join Our E- list. It is possible that you had entered an incorrect email address or your email address has changed since you joined. Watch for a confirmation email to confirm your subscription. This is sent immediately after you join our list.

Can I change the date or time of the show I bought tickets for?

If you mistakenly chose the wrong date or time for an event and want to change your ticket, please send a requested by going to Contact Us. InstantSeats will honor your request if there is availability, if your purchase was made within 24 hours of your request and if the venue will permit it. Please include with your request the desired show date and time.

Can I get a refund?

Please read our refund policy at: Refunds

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InstantSeats Offices are located in Washington, DC and Florida.

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